Staff Customer Success Specialist, Enterprise

IBM is hiring a Staff Customer Success Specialist, Enterprise to join our fully remote team in the United States. As a Staff Customer Success Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Advocate for customer needs internally • Track health metrics and reduce churn What we offer: • Home office and wellness stipends • 401(k) retirement plan with company match • Flexible working hours across US time zones • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. IBM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Comfort with SaaS products and CRMs • Strong relationship-building skills • Data-driven and organized Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team