Staff Customer Success Manager, SMB

Shopify is hiring a Staff Customer Success Manager, SMB to join our fully remote team in the United States. As a Staff Customer Success Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • 401(k) retirement plan with company match • Generous paid time off and company holidays • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Shopify is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Excellent communication • Experience in customer-facing roles • Data-driven and organized Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning