Staff Customer Success Manager, Renewals

Zapier is hiring a Staff Customer Success Manager, Renewals to join our fully remote team in the United States. As a Staff Customer Success Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally • Track health metrics and reduce churn What we offer: • Home office and wellness stipends • Competitive salary and meaningful equity • Annual learning and professional development budget • Flexible working hours across US time zones • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zapier is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Data-driven and organized • Experience in customer-facing roles • Comfort with SaaS products and CRMs Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently