Staff Customer Success Manager, Renewals

IBM is hiring a Staff Customer Success Manager, Renewals to join our fully remote team in the United States. As a Staff Customer Success Manager, Renewals, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. IBM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning