Staff Customer Success Manager, Onboarding

Pinterest is hiring a Staff Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Staff Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Paid parental leave • Home office and wellness stipends • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Pinterest is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Comfort with SaaS products and CRMs • Data-driven and organized • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team