Staff Customer Success Manager

Databricks is hiring a Staff Customer Success Manager to join our fully remote team in the United States. As a Staff Customer Success Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement What we offer: • Generous paid time off and company holidays • Paid parental leave • Home office and wellness stipends • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Databricks is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Strong relationship-building skills • Excellent communication • Experience in customer-facing roles Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing