Staff Copywriter, Brand

Intercom is hiring a Staff Copywriter, Brand to join our fully remote team in the United States. As a Staff Copywriter, Brand, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain a consistent voice and style • Manage an editorial calendar • Write and edit content for a range of audiences • Optimize content for search and clarity • Collaborate with subject-matter experts What we offer: • Paid parental leave • Home office and wellness stipends • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent writing and editing skills • Ability to meet deadlines • A portfolio of published work • Attention to detail Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment