Staff Cloud Engineer, Security

Zendesk is hiring a Staff Cloud Engineer, Security to join our fully remote team in the United States. As a Staff Cloud Engineer, Security, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve observability, alerting, and reliability • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Automate deployments and reduce operational toil • Monitor systems and respond to incidents What we offer: • Home office and wellness stipends • Competitive salary and meaningful equity • Paid parental leave • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong troubleshooting skills • Experience with AWS, GCP, or Azure • On-call and incident response experience • Scripting skills (Bash, Python, or Go) Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing