Staff Business Operations Associate, Strategy

Zendesk is hiring a Staff Business Operations Associate, Strategy to join our fully remote team in the United States. As a Staff Business Operations Associate, Strategy, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Support strategic initiatives • Improve and document processes • Analyze operational metrics • Identify and remove bottlenecks • Coordinate across teams and vendors What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Competitive salary and meaningful equity • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Operations or analyst experience • Comfort with data and spreadsheets • Clear communication • Strong problem-solving skills Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing