Staff Analytics Engineer, Product

Zendesk is hiring a Staff Analytics Engineer, Product to join our fully remote team in the United States. As a Staff Analytics Engineer, Product, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and validate models and dashboards • Maintain data pipelines and data quality • Communicate findings to technical and non-technical audiences • Partner with stakeholders to define metrics • Analyze large datasets to surface actionable insights What we offer: • Competitive salary and meaningful equity • Paid parental leave • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience with data visualization tools • Understanding of statistics and experimentation • Familiarity with cloud data warehouses • Clear communication skills Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing