Staff Account Manager, SMB

Lyft is hiring a Staff Account Manager, SMB to join our fully remote team in the United States. As a Staff Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Annual learning and professional development budget • Competitive salary and meaningful equity • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Lyft is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently