Staff Account Manager, SMB

Intercom is hiring a Staff Account Manager, SMB to join our fully remote team in the United States. As a Staff Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Data-driven and organized • Comfort with SaaS products and CRMs • Strong relationship-building skills Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment