Staff Account Manager, Enterprise

GitHub is hiring a Staff Account Manager, Enterprise to join our fully remote team in the United States. As a Staff Account Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • Annual learning and professional development budget • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitHub is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently