Staff Account Manager

Amazon is hiring a Staff Account Manager to join our fully remote team in the United States. As a Staff Account Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Track health metrics and reduce churn What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • Annual learning and professional development budget • Home office and wellness stipends • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Data-driven and organized • Comfort with SaaS products and CRMs • Strong relationship-building skills Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment