Social Media Manager

Intercom is hiring a Social Media Manager to join our fully remote team in the United States. As a Social Media Manager, you'll grow awareness, demand, and pipeline across channels. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll grow awareness, demand, and pipeline across channels, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Plan and execute multi-channel campaigns • Manage SEO, paid, email, or social channels • Collaborate with sales and product teams • Analyze performance and iterate • Create and optimize content and landing pages What we offer: • Flexible working hours across US time zones • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Project management skills • A data-driven mindset • Strong writing and creativity • Familiarity with analytics tools Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team