Senior Technical Support Engineer, Weekend

Atlassian is hiring a Senior Technical Support Engineer, Weekend to join our fully remote team in the United States. As a Senior Technical Support Engineer, Weekend, you'll help customers succeed and resolve issues with empathy. This is a contract, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Document solutions and improve help content • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets What we offer: • 401(k) retirement plan with company match • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Atlassian is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to learn products quickly • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Empathy and patience Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A growth mindset and eagerness to keep learning