Senior Technical Support Engineer, Tier 2

Asana is hiring a Senior Technical Support Engineer, Tier 2 to join our fully remote team in the United States. As a Senior Technical Support Engineer, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Escalate bugs and feedback to product teams What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Asana is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Ability to learn products quickly • Reliable home internet and a quiet workspace • Comfort with support tools (Zendesk, Intercom) Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment