Senior Technical Support Engineer, Tier 2

Amazon is hiring a Senior Technical Support Engineer, Tier 2 to join our fully remote team in the United States. As a Senior Technical Support Engineer, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Document solutions and improve help content What we offer: • Home office and wellness stipends • Paid parental leave • Annual learning and professional development budget • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly • Reliable home internet and a quiet workspace Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently