Senior Technical Support Engineer, Technical

Workday is hiring a Senior Technical Support Engineer, Technical to join our fully remote team in the United States. As a Senior Technical Support Engineer, Technical, you'll help customers succeed and resolve issues with empathy. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams What we offer: • Home office and wellness stipends • Paid parental leave • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Workday is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace • Ability to learn products quickly Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team