Senior Technical Support Engineer, Technical

DocuSign is hiring a Senior Technical Support Engineer, Technical to join our fully remote team in the United States. As a Senior Technical Support Engineer, Technical, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues What we offer: • Home office and wellness stipends • Paid parental leave • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. DocuSign is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment