Senior Technical Support Engineer, Billing

Zendesk is hiring a Senior Technical Support Engineer, Billing to join our fully remote team in the United States. As a Senior Technical Support Engineer, Billing, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Document solutions and improve help content • Escalate bugs and feedback to product teams What we offer: • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Reliable home internet and a quiet workspace • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently