Senior Technical Support Engineer, Billing

Stripe is hiring a Senior Technical Support Engineer, Billing to join our fully remote team in the United States. As a Senior Technical Support Engineer, Billing, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Document solutions and improve help content What we offer: • Home office and wellness stipends • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Stripe is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace • Empathy and patience • Ability to learn products quickly Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment