Senior Technical Support Engineer, Billing

Datadog is hiring a Senior Technical Support Engineer, Billing to join our fully remote team in the United States. As a Senior Technical Support Engineer, Billing, you'll help customers succeed and resolve issues with empathy. This is a contract, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Document solutions and improve help content • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Competitive salary and meaningful equity • Paid parental leave • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Datadog is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication • Reliable home internet and a quiet workspace Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience in a fast-paced, high-growth environment