Senior Technical Support Engineer, Billing

American Express is hiring a Senior Technical Support Engineer, Billing to join our fully remote team in the United States. As a Senior Technical Support Engineer, Billing, you'll help customers succeed and resolve issues with empathy. This is a contract, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores What we offer: • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. American Express is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to learn products quickly • Excellent written and verbal communication • Empathy and patience • Comfort with support tools (Zendesk, Intercom) Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment