Senior Technical Support Engineer

Amazon is hiring a Senior Technical Support Engineer to join our fully remote team in the United States. As a Senior Technical Support Engineer, you'll help customers succeed and resolve issues with empathy. This is a part-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Document solutions and improve help content • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets What we offer: • Flexible working hours across US time zones • Competitive salary and meaningful equity • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to learn products quickly • Reliable home internet and a quiet workspace • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team