Senior Technical Program Manager, Infrastructure

Zendesk is hiring a Senior Technical Program Manager, Infrastructure to join our fully remote team in the United States. As a Senior Technical Program Manager, Infrastructure, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Plan, schedule, and track project delivery • Run agile ceremonies and reporting • Drive continuous improvement • Manage risks, scope, and stakeholders • Coordinate cross-functional teams What we offer: • Paid parental leave • Flexible working hours across US time zones • Competitive salary and meaningful equity • Annual learning and professional development budget • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Agile/Scrum familiarity • Stakeholder management skills • Project or program management experience • Excellent organization and communication Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team