Senior Technical Product Manager, Enterprise

Zendesk is hiring a Senior Technical Product Manager, Enterprise to join our fully remote team in the United States. As a Senior Technical Product Manager, Enterprise, you'll define the vision and drive the roadmap for products customers love. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll define the vision and drive the roadmap for products customers love, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own the product roadmap and prioritization • Translate customer needs into clear requirements • Partner with engineering and design on delivery • Define and track success metrics • Communicate strategy across the company What we offer: • Competitive salary and meaningful equity • Paid parental leave • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Customer-focused mindset • Ability to lead without authority • Comfort making data-informed decisions • Strong analytical and communication skills Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently