Senior Support Representative

Wix is hiring a Senior Support Representative to join our fully remote team in the United States. As a Senior Support Representative, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets What we offer: • Paid parental leave • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Wix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) • Empathy and patience Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A growth mindset and eagerness to keep learning