Senior Support Representative, Weekend

Zapier is hiring a Senior Support Representative, Weekend to join our fully remote team in the United States. As a Senior Support Representative, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content What we offer: • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • Competitive salary and meaningful equity • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zapier is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Ability to learn products quickly • Empathy and patience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)