Senior Support Representative, Weekend

Wix is hiring a Senior Support Representative, Weekend to join our fully remote team in the United States. As a Senior Support Representative, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues What we offer: • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Wix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication • Ability to learn products quickly • Empathy and patience Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning