Senior Support Representative, Weekend

Meta is hiring a Senior Support Representative, Weekend to join our fully remote team in the United States. As a Senior Support Representative, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Document solutions and improve help content What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Paid parental leave • Home office and wellness stipends • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Meta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace • Empathy and patience • Excellent written and verbal communication Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment