Senior Support Representative, Tier 2

Salesforce is hiring a Senior Support Representative, Tier 2 to join our fully remote team in the United States. As a Senior Support Representative, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Escalate bugs and feedback to product teams What we offer: • Flexible working hours across US time zones • Generous paid time off and company holidays • Home office and wellness stipends • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Salesforce is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Reliable home internet and a quiet workspace • Ability to learn products quickly • Empathy and patience • Comfort with support tools (Zendesk, Intercom) Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team