Senior Support Representative, Tier 2

Boldly is hiring a Senior Support Representative, Tier 2 to join our fully remote team in the United States. As a Senior Support Representative, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues What we offer: • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Home office and wellness stipends • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Boldly is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently