Senior Support Representative, Technical

Robert Half is hiring a Senior Support Representative, Technical to join our fully remote team in the United States. As a Senior Support Representative, Technical, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Maintain high customer satisfaction scores What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Generous paid time off and company holidays • 401(k) retirement plan with company match • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Robert Half is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent written and verbal communication • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team