Senior Support Representative

PayPal is hiring a Senior Support Representative to join our fully remote team in the United States. As a Senior Support Representative, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Document solutions and improve help content • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams What we offer: • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Annual learning and professional development budget • Flexible working hours across US time zones • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. PayPal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Excellent written and verbal communication • Ability to learn products quickly • Reliable home internet and a quiet workspace Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning