Senior Support Representative

Instacart is hiring a Senior Support Representative to join our fully remote team in the United States. As a Senior Support Representative, you'll help customers succeed and resolve issues with empathy. This is a part-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores What we offer: • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Competitive salary and meaningful equity • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Instacart is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Empathy and patience • Ability to learn products quickly • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment