Senior Site Reliability Engineer

Zendesk is hiring a Senior Site Reliability Engineer to join our fully remote team in the United States. As a Senior Site Reliability Engineer, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability • Partner with engineering on scalability and security • Monitor systems and respond to incidents • Automate deployments and reduce operational toil What we offer: • Generous paid time off and company holidays • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong troubleshooting skills • Scripting skills (Bash, Python, or Go) • On-call and incident response experience • Experience with AWS, GCP, or Azure Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment