Senior Site Reliability Engineer

Twilio is hiring a Senior Site Reliability Engineer to join our fully remote team in the United States. As a Senior Site Reliability Engineer, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil • Monitor systems and respond to incidents • Partner with engineering on scalability and security • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong troubleshooting skills • Scripting skills (Bash, Python, or Go) • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently