Senior Site Reliability Engineer, Observability

Intercom is hiring a Senior Site Reliability Engineer, Observability to join our fully remote team in the United States. As a Senior Site Reliability Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a contract, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with engineering on scalability and security • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Monitor systems and respond to incidents What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • 401(k) retirement plan with company match • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience • Strong troubleshooting skills • Experience with AWS, GCP, or Azure Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing