Senior Site Reliability Engineer, Cloud

Zendesk is hiring a Senior Site Reliability Engineer, Cloud to join our fully remote team in the United States. As a Senior Site Reliability Engineer, Cloud, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve observability, alerting, and reliability • Partner with engineering on scalability and security • Build and maintain CI/CD pipelines and infrastructure as code • Monitor systems and respond to incidents • Automate deployments and reduce operational toil What we offer: • Home office and wellness stipends • Generous paid time off and company holidays • Paid parental leave • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Experience with AWS, GCP, or Azure • Strong troubleshooting skills • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team