Senior Site Reliability Engineer, Cloud

Intercom is hiring a Senior Site Reliability Engineer, Cloud to join our fully remote team in the United States. As a Senior Site Reliability Engineer, Cloud, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Partner with engineering on scalability and security • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Generous paid time off and company holidays • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Flexible working hours across US time zones • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • On-call and incident response experience • Strong troubleshooting skills • Scripting skills (Bash, Python, or Go) • Hands-on with Kubernetes, Terraform, or similar Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Comfort communicating clearly and proactively in writing