Senior Program Manager, Go-to-Market

Intercom is hiring a Senior Program Manager, Go-to-Market to join our fully remote team in the United States. As a Senior Program Manager, Go-to-Market, you'll keep complex projects on track and teams aligned. This is a freelance, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Plan, schedule, and track project delivery • Run agile ceremonies and reporting • Coordinate cross-functional teams • Manage risks, scope, and stakeholders • Drive continuous improvement What we offer: • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Competitive salary and meaningful equity • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Excellent organization and communication • Stakeholder management skills • PMP or equivalent is a plus • Project or program management experience Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team