Senior Product Designer, Brand

Intercom is hiring a Senior Product Designer, Brand to join our fully remote team in the United States. As a Senior Product Designer, Brand, you'll craft intuitive, beautiful experiences end to end. This is a freelance, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Iterate based on feedback and data • Contribute to and maintain the design system • Conduct and apply user research • Design flows, wireframes, and high-fidelity mockups • Collaborate closely with product and engineering What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Understanding of accessibility and usability • Strong visual and interaction design skills • Strong portfolio of shipped work • Proficiency in Figma Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing