Senior Process Specialist, Strategy

Zendesk is hiring a Senior Process Specialist, Strategy to join our fully remote team in the United States. As a Senior Process Specialist, Strategy, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify and remove bottlenecks • Analyze operational metrics • Support strategic initiatives • Coordinate across teams and vendors • Improve and document processes What we offer: • Home office and wellness stipends • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong problem-solving skills • Operations or analyst experience • Clear communication • Comfort with data and spreadsheets Nice to have: • Experience in a fast-paced, high-growth environment • Familiarity with modern collaboration tools (Slack, Notion, Linear)