Senior Process Specialist, Strategy

Twilio is hiring a Senior Process Specialist, Strategy to join our fully remote team in the United States. As a Senior Process Specialist, Strategy, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify and remove bottlenecks • Analyze operational metrics • Coordinate across teams and vendors • Improve and document processes • Support strategic initiatives What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Generous paid time off and company holidays • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Operations or analyst experience • Strong problem-solving skills • Clear communication • Comfort with data and spreadsheets Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)