Senior Process Specialist, Strategy

Intercom is hiring a Senior Process Specialist, Strategy to join our fully remote team in the United States. As a Senior Process Specialist, Strategy, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify and remove bottlenecks • Support strategic initiatives • Improve and document processes • Coordinate across teams and vendors • Analyze operational metrics What we offer: • 401(k) retirement plan with company match • Paid parental leave • Flexible working hours across US time zones • Generous paid time off and company holidays • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Comfort with data and spreadsheets • Strong problem-solving skills • Excellent organization • Clear communication Nice to have: • Comfort communicating clearly and proactively in writing • A track record of taking ownership and shipping independently