Senior Process Specialist, Revenue

Zendesk is hiring a Senior Process Specialist, Revenue to join our fully remote team in the United States. As a Senior Process Specialist, Revenue, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Support strategic initiatives • Analyze operational metrics • Improve and document processes • Identify and remove bottlenecks • Coordinate across teams and vendors What we offer: • Annual learning and professional development budget • Paid parental leave • Competitive salary and meaningful equity • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong problem-solving skills • Excellent organization • Comfort with data and spreadsheets • Operations or analyst experience Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team