Senior Platform Engineer, Tooling

Zendesk is hiring a Senior Platform Engineer, Tooling to join our fully remote team in the United States. As a Senior Platform Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Partner with engineering on scalability and security • Automate deployments and reduce operational toil What we offer: • Paid parental leave • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience • Strong troubleshooting skills • Scripting skills (Bash, Python, or Go) Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)