Senior Platform Engineer, Networking

Intercom is hiring a Senior Platform Engineer, Networking to join our fully remote team in the United States. As a Senior Platform Engineer, Networking, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Partner with engineering on scalability and security • Build and maintain CI/CD pipelines and infrastructure as code • Monitor systems and respond to incidents • Improve observability, alerting, and reliability What we offer: • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Annual learning and professional development budget • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong troubleshooting skills • Scripting skills (Bash, Python, or Go) • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning