Senior Operations Manager, Go-to-Market

Zendesk is hiring a Senior Operations Manager, Go-to-Market to join our fully remote team in the United States. As a Senior Operations Manager, Go-to-Market, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Coordinate across teams and vendors • Improve and document processes • Support strategic initiatives • Analyze operational metrics • Identify and remove bottlenecks What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 5+ years of relevant experience • Strong problem-solving skills • Comfort with data and spreadsheets • Operations or analyst experience • Excellent organization Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning